Client/Respondent can not launch invitation link - Powered By Kayako SupportSuite

08 Sep 2010

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	Client/Respondent can not launch invitation link

Solution If a respondent is not able to launch a GeneSys Online assessment/questionnaire using the link in the invitation email please follow the steps below:

1) Ensure the respondent has installed the latest version of Flash Player. It is possible to download Flash player from www.adobe.com. Once installed ask the respondent to try the link again.
2) On rare occasions mail servers cut links in half. Make sure that the first link is all on one line and is all displayed as a link, i.e blue and underlined. If the link is broken try copying and pasting all parts of the link into the browser address bar, or try the alternative login that is included with the email invitation.
3) Ask the respondent to try the alternative login method contained in the invitation email.
4) Ensure that popup blockers are not stopping the site from launching.
5) Check with IT departments if Flash is being blocked.
6) Ensure the expiry date has not expired on the invitation.
7) Ensure the respondent has not been deleted from the session.

If the respondent is still not able to access the test after the above points have been checked please contact GeneSys Support and supply screen shots of any error messages shown.

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15 Apr 2010 11:33 AM