Psytech International offer technical support for all GeneSys products via their dedicated support site and are committed to responding to all support tickets within 24 hours of it being submitted.

This month Psytech have responded to a total of 69 tickets from different countries that were submitted to our support site between 1^st May and 31^st May.

Response Times

87% within 2 hours.

9% between 2 and 6 hours.

4% between 6 and 24 hours.

0% greater than 1 day.

Average Response Time       4.09 Hours
Min Response Time                0.1 Hour
Max Response Time               19.28 Hours

Ticket solving time

Average solving time            9 Hours
Min solving time                    0.01 Hour
Max solving time                   46 Hours

Number of replies                 191 Replies
Average Replies / Day          8 Replies/Day
Min Replies / Day                  1 Replies/Day
Max Replies / Day                 22 Replies/Day
Psytech Technical Support is operational 21 hours per day during normal working days.