Psytech International offer technical support for all GeneSys products via their dedicated support site and are committed to responding to all support tickets within 24 hours of it being submitted.
This month Psytech have responded to a total of 63 tickets from different countries that were submitted to our support site between 1st April and 30th April.
Response Times
84% within 2 hours.
8% between 2 and 6 hours.
8% between 6 and 24 hours.
0% greater than 1 day.
Average Response Time 2.67 Hours
Min Response Time 0.16 Hour
Max Response Time 23.48 Hours
Ticket solving time
Average solving time 8.74 Hours
Min solving time 0.03 Hour
Max solving time 134.48 Hours
Number of replies 204 Replies
Average Replies / Day 8 Replies/Day
Min Replies / Day 1 Replies/Day
Max Replies / Day 20 Replies/Day
Psytech Technical Support is operational 21 hours per day during normal working days.
